Johanna Olson

Johanna Olson is an accomplished professional with extensive experience in customer success and sales across various sectors, including tourism and public relations. Currently serving as Head of Customer Success at Stockholm Gas AB since August 2021, Johanna specializes in customer service processes and CRM implementation. Prior to this role, Johanna was a Customer Success Manager at Mynewsdesk, where efforts focused on enhancing customer experience and building strategic relationships. Recognized as CSM of the Year in both 2018 and 2020, Johanna's career includes positions such as Senior Sales at Mynewsdesk, Account Manager at Groupon EMEA, and Reservation Manager at TUI Nordic, demonstrating a strong track record in relationship management and market strategy development. Educational qualifications include a Bachelor's degree in Marketing from Linnaeus University and an exchange semester in Tourism and Travel Services Management at Buckinghamshire New University.