CRM Operations Lead

About Us Are you a CRM Lead who thrives in an e-commerce setting with people and project management experience? Then Storio Group might just be looking for you! This role can be located in either Barcelona or Amsterdam.

Purpose As our CRM Operations lead, you will be one of the 3 leads in the CRM team in charge of driving repeat and customer lifetime value for our 7+ million customers across Europe. You will be responsible for a team in charge of executing on the CRM promotional calendar and will closely collaborate with your peers who lead the planning and app & automation sub-teams.

Your daily adventure at Storio:

• Lead a team of 6 passionate CRM specialists across 4 locations to execute on promotional planning for newsletters and help increase our customer’s repeat, loyalty and lifetime value
• Closely collaborate with the CRM Tech team on the CRM tool migration and process alignment between both teams
• Lay foundations of operational processes to increase the team’s efficiency and effectiveness
• Own quarterly forecasting and closely monitor ongoing performance throughout the quarter
• Define main channel and customer KPIs to report out on and own weekly & monthly performance reporting for the promotional CRM drops
• Grow, protect and develop the mailable base and that way nurture growth for the channel and customers
• Own deliverability monitoring and reporting
• Closely collaborate on high impact projects, both internally with the other sub-teams as well as externally with other departments

How you make your mark:

• As our CRM Operations lead, you will be one of the 3 leads in the CRM team in charge of driving repeat and customer lifetime value for our 7+ million customers across Europe. You will be responsible for a team in charge of executing on the CRM promotional calendar and will closely collaborate with your peers who lead the planning and app & automation sub-teams.

What you bring to the party:

• 6+ years working experience in CRM in an e-commerce environment
• Solid people management experience
• Strong collaboration and communication skills
• Commercial eye and performance driven
• Problem-solving and analytical skills
• Strong project management skills, effectively managing multiple projects across departments.
• Experience in a widely used premium CRM tool, such as Adobe Campaign, Salesforce, Hubspot etc.
• Enthusiastic team player with “let’s go for it!” mentality, used to working in a fast-paced e-commerce, international environment.
• Excellent written and verbal skills in English.

Why You'll Love It Here:

• 23 days of annual leave with a healthy work-life balance
• 8 weeks out of the year to work working remotely abroad
• Hybrid working - 2 days a week in the office with Wednesday as Local Day and Thursday as Storio Day.
• Storio group offers 75% of Alan’s private health insurance to employees
• Referral bonus when you bring your friends to join the team
• Storio group offers flexible compensation with Cobee
• Monthly visit of a massage therapist at the office.
• 65% company discount