Hiedi Martin

Hiedi Martin started their work experience as an Appointment Coordinator at Valley Environmental Resources from February 2018 to February 2019. In this role, they conducted outside sales door-to-door, conveyed products and services to consumers in person, scheduled appointments for sales executives, and achieved weekly and monthly sales goals.

Hiedi then worked as an Inside Sales Representative at OmniEngine from April 2019 to April 2020. Here, they sourced new opportunities through inbound lead follow-up and outbound cold calls and emails, understood customer needs and requirements, routed qualified opportunities to the appropriate sales executives, and researched accounts and generated interest.

After that, Hiedi joined TTEC as a Marketing Expert from April 2020 to March 2021. In this role, they executed Facebook and Instagram marketing campaigns, met with clients to drive sales and revenue, pitched marketing campaigns to benefit clients' businesses, and analyzed information for relevance and accuracy.

At TTEC, they transitioned to a Workforce Management Specialist role from March 2021 to July 2021. Their responsibilities included scheduling modification and management, distributing appointments across agents, meeting quality and productivity standards, and collaborating with leadership.

Hiedi then advanced to become the Workforce Management Specialist Team Lead at TTEC from July 2021 to April 2023. As part of the Leadership Team, they ensured their team's weekly and monthly goals were met according to the call center's needs. Hiedi also mentored and trained on workforce management responsibilities and generated KPI reports for stakeholders and senior leadership.

Most recently, they joined StormWind Studios in 2023 as a Sales Development Representative, but specific details about this role were not provided.

Hiedi Martin attended College America from 2019 to 2020, where they obtained their GED in the field of GED.