Effectively managing disruptions is all about information, communication, empathy, and creating transparency during the situation.  Stranded Flight Solutions’ SFS360 platform provides every disrupted passenger with a personal, airline-branded landing page that includes concrete next steps and the services offered by the airline for that travelers.  These services include instantly bookable worldwide hotel accommodation, transportation,  and refreshment vouchers.  

The solution puts the passenger back in charge by offering options and very importantly with clear communication. The airline staff also receive access to the most up-to-date information through the platform ensuring that all the players affected by the disruption have the same details. The platform can be configured to each airlines’ business rules and on a reporting level, airlines get instant visibility on spend, allowing them to forecast more accurately and develop better recovery plans. Collected data can be shared with the airline’s accounting team and CRM systems to make the collected data work towards the all-important savings.


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