Sean O'Callaghan

Sean O'Callaghan possesses extensive experience in customer success and operations management across various technology companies. Currently serving as Head of Service at Stratio since January 2023, Sean previously held the role of Director of Customer Success at Verizon Connect, where responsibilities included managing a substantial book of business, ensuring high customer satisfaction and consistent KPI achievement. Prior experience includes roles at Open Text, where Sean advanced from Technical Team Leader to Customer Support Director EMEA, successfully leading teams across Europe and managing significant customer support operations. Sean's expertise encompasses customer escalation management, SLA adherence, and driving operational excellence, alongside a strong focus on team cohesion and cultural diversity within global teams.