Senior Director, Product, Trust And Safety

About This Role

Strava is the leading digital community for active people with more than 125 million athletes, in more than 190 countries. The platform offers a holistic view of your active lifestyle, no matter where you live, which sport you love and/or what device you use. Everyone belongs on Strava when they are pursuing an active life.

This is a new role reporting to our Chief Product Officer. As our Senior Director of Product, Trust and Safety, you will lead our efforts to create a secure digital environment for millions of users worldwide. This pivotal role places you at the heart of our mission, driving innovative solutions and strategies to protect our community from emerging threats while fostering a positive user experience. Join us in shaping the future of online safety in a dynamic, forward-thinking company that values diversity, collaboration, and groundbreaking innovation!

This is a hybrid role based in our San Francisco office.

For more information on compensation and benefits, please click here.

You’re excited about this opportunity because you will:

• Lead Strategic Initiatives: Craft and steer the vision, strategy, and implementation of our Trust and Safety programs, aligning them with our mission and business goals.
• Product Oversight: Partner closely with product management, engineering, and design teams to integrate trust and safety features. Advocate for user-centric design principles that enhance safety and trust.
• Enhance User Protection: Develop and implement policies, tools, and processes that protect users from harmful content and behavior, promoting a safe and inclusive environment.
• Collaborate Cross-Functionally: Work closely with engineering, data science, legal, customer support, and other teams to build and enhance trust and safety features and solutions.
• Engage with Cross-Functional Partners: Communicate effectively with executive leadership, external partners, and our user community to ensure visibility and responsiveness to safety concerns.
• Drive Data-Driven Decisions: Leverage data and user insights to continuously improve our trust and safety measures, staying ahead of emerging threats and trends.
• Demonstrate Inclusive Leadership: Build and lead a diverse team, promoting a culture that encourages different perspectives and innovation.

You will be successful here by:

• Establishing Clear Vision and Goals: Setting clear, actionable goals and metrics for trust and safety initiatives, ensuring alignment with the overall product and company strategy.
• Delivering Impactful Solutions: Define, launch and lead cross functional strategic projects to ensure continued operational rigor and improvement globally
• Building Strong Relationships: Cultivating strong partnerships with internal and external partners, ensuring alignment and collaboration on trust and safety efforts.
• Embracing Continuous Improvement: Maintaining a proactive approach to identifying and addressing trust and safety challenges, using feedback, data, and industry best practices.
• Demonstrating Thought Leadership: Representing Strava in industry forums and public discussions on trust and safety, contributing to broader conversations and advancements in the field.

We’re excited about you because:

. The ideal candidate will have a demonstrated record of success developing and managing product policy and trust & safety programs in a dynamic, fast-paced environment. The successful candidate will be a strategic thinker with strong communication and leadership skills, who will be responsible for driving the evolution of our product policy and trust & safety programs. They must be comfortable leading cross-functional initiatives with a variety of stakeholders, including legal, product, engineering, and operations. This role requires a combination of excellent analytical and problem-solving skills, impeccable attention to detail, and a deep understanding of consumer privacy, data security, and regulatory compliance. The ideal candidate will be a collaborative and thoughtful leader who is eager to make an impact in a constantly evolving industry.

• You have a track record of success and 8+ years of proven experience in a senior trust and safety or product management role within a consumer tech company
• You are a strategic problem solver with strong communication and leadership skills, who will be responsible for driving the evolution of our product policy and trust & safety programs
• You are comfortable leading and influencing cross-functional initiatives with a variety of team members, including legal, product, engineering, and operations
• You are a proven inclusive people leader, adept at building, managing, and inspiring diverse teams in a collaborative and supportive environment.
• Knowledge of customer support software, automation tools, and data analytics.
• Experience with crisis management and developing crisis response strategies.
• You have a deep appreciation for users and a passion for creating safe and positive experiences.
• You excel at communicating sophisticated ideas clearly and persuasively to various collaborators, from executive leadership to external partners and users.
• You are skilled at using data and analytics to advise decisions and drive continuous improvement in trust and safety efforts.
• You stay ahead of industry trends and emerging threats, always looking for innovative ways to enhance user trust and safety.

About Strava

Strava is Swedish for “strive,” which epitomizes who we are and what we do. We’re a passionate and committed team, unified by our mission to connect athletes to what motivates them and help them find their personal best. With billions of activity uploads from all over the world, we have a humbling and adventurous vision: to be the record of the world’s athletic activities and the technology that makes every effort count.

Strava builds software that makes the best part of our athletes’ days even better. Just as we’re deeply committed to unlocking their potential, we’re dedicated to providing a world-class, inclusive workplace where our employees can grow and thrive, too. We’re backed by Sequoia Capital, TCV, Madrone Partners and Jackson Square Ventures, and we’re expanding in order to exceed the needs of our growing community of global athletes. Our culture reflects our community. We are continuously striving to hire and engage diverse teammates from all backgrounds, experiences and perspectives because we know we are a stronger team together.

Despite challenges in the world around us, we are continuing to grow camaraderie and positivity within our culture, and we are unified in our commitment to becoming an antiracist company. We are differentiated by our truly people-first approach, our compassionate leadership, and our belief that we can bring joy and inspiration to athletes’ lives — now more than ever. All to say, it’s a great time to join Strava!

Strava is an equal opportunity employer. In keeping with the values of Strava, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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