Alicia Pettey

Alicia Pettey has a diverse work experience in various industries. Their most recent role is as a Customer Success Manager at Street Contxt starting in August 2022. Prior to that, they owned and operated their own business, OM Your Journey, where they worked as a Yoga Instructor specializing in Ashtanga principles.

Before that, Alicia worked at TouchBistro as an Account Manager from June 2021 to August 2022. In this role, they managed a territory of 250 clients, identified expansion and retention opportunities, and led product training calls resulting in increased sales and retention. Alicia also created and implemented product onboarding for multiple TouchBistro products, leading to a significant increase in product installs.

From February 2018 to June 2021, Alicia worked at Kensington Tours as an Account Manager - Travel Sales. Their responsibilities included developing customized itineraries for high-end clients, meeting and exceeding monthly sales quotas, and maintaining a high client retention rate. Alicia also utilized Excel and internal CRM systems to negotiate and book pre-trip requirements and coordinate logistics during and after trips.

Alicia's work experience also includes roles such as Front of House Operations Manager at Cake And Loaf Bakery from May 2017 to September 2018, Administrative Assistant at De La Sol from November 2016 to August 2018, and Operations & Marketing Manager at Doors Open Burlington from July 2016 to July 2017.

Additionally, they worked as an Assistant Curator at Museums of Burlington from February 2015 to May 2017, where they assisted in exhibits, education programs, and special event planning. Alicia also worked as a Data Entry & Research Assistant at Dundas Museum and Archives from September 2014 to February 2015, and as an Operations Manager & Events Coordinator at Royal Hamilton Yacht Club from January 2014 to January 2015.

Throughout their career, Alicia has demonstrated strong leadership, customer service skills, and the ability to excel in various roles and industries.

Alicia Pettey attended Brock University from 2007 to 2011, where they obtained a Bachelor's degree in History & Political Science. Following that, in 2011 to 2013, they attended Algonquin College of Applied Arts and Technology and completed an Advanced diploma in Applied Museum Studies. In 2018 to 2019, Alicia pursued further education at Fanshawe College, specializing in Tourism - Travel Studies.

In addition to their formal education, Alicia Pettey obtained a certification in Customer Success Management Fundamentals from LinkedIn in May 2023.