Susan Dayan

Susan Dayan has extensive work experience in various roles at Sungard Availability Services and Federated Department Stores. Susan started their career as an EDI Manager at Federated Logistics in 1995. Later, they joined Sungard Availability Services as a Senior Customer Care Specialist and worked there for six years. Susan then transitioned to Federated Department Stores as a Senior Customer Care Specialist before returning to Sungard Availability Services. In their most recent role, they served as a Program Manager and RS Service Operations Lead, where they implemented the consolidation and standardization of the Global Corporate Disaster/Invocation Recovery Program. Additionally, they worked as a Technical Service Delivery Coordinator, managing the delivery of recovery services to clients. Susan also served as a Test Coordination Manager, supervising a team of Technical Test Coordinators, and as a Customer Care Manager, overseeing daily office operations. Overall, Susan has a strong background in program management, service delivery, customer care, and team supervision.

Susan Dayan has a BFA in Fine Arts from Kutztown University of Pennsylvania. Susan has obtained additional certifications in ITIL V3 in 2017 and Tap Root Incident & Root Cause Analysis in 2013.