Jennifer M.

Jennifer M. has over twenty years of professional experience in the behavioral health space. Jennifer began their career in 1997 as a Blue Cross Plan Lead IV at Wellpoint Pharmacy Management, where they provided award-winning customer service and significantly increased claims processing metrics. In 2002, they were hand-picked by the Director of District Counseling Services to co-author the TN state curriculum for 200+ certificated School Counselors. Jennifer then went on to serve as a Volunteer Director/A&R Conference Lead at Durango Songwriters Expo in 2004, where they achieved 60% client retention between events for increased revenue to the NPO annually. In 2011, they began working as a Mountainside Business Development/Director of Business Development (contract) at Transformation Consultants, where they created/oversaw community and clinical engagement rollouts for 50+ B2B grass-roots branding campaigns with ROI of $3.5M+. From 2014 to 2017, Jennifer was an Adjunct Lecturer (part-time/interim) at Kingsborough Community College and an Academic Coordinator & Program Manager (position eliminated) at Alive Hospice. In 2021, they took on the role of Regional Resource Director, New Jersey at Caron Treatment Centers, where they executed market-specific education and business development initiatives for behavioral healthcare teams to include B2B reciprocal referral partnerships, treatment placement and CEU events to increase revenue by $3.4M+ annually. Currently, Jennifer is Manager, Customer Success at Sunwave, where they expertly develop and manages small to enterprise-level SaaS accounts focused in the behavioral health space. Jennifer also troubleshoots, designs and implements strategic technical fixes and initiatives with executives, clinicians and business owners nationally, as well as actively engages in product development to maximize ROI for users focused on compliance and client-specific KPIs.

Jennifer M. began their educational journey in 1996, when they earned a Bachelor of Arts (B.A.) in Psychology from California State University, Northridge. Jennifer then attended UCLA Extension, where they obtained a Certificate in Songwriting in the Business and Craft of Songwriting in 1999-2000. In 2000, Jennifer M. attended New York University's Summer Music Business Program and earned a degree in Music Business. Later that same year, they earned a Master of Science (M.S.) and a Pupil Personnel Services Credential from California Lutheran University in Counseling & Guidance. In 2017, Jennifer M. completed Master's degree coursework in Organizational Leadership at Trevecca Nazarene University.