Customer Service · Part-time · Piedmont, Italy
Are you passionate about supporting others through their life struggles? Do you currently have or have you ever had a background in psychology, counseling, coaching, or emotional wellness training? Have others in your life shared that you’re easy to talk to, warm, and a good listener? Do you enjoy communicating with others via text or chats?
If so, we welcome you to apply for the Peer Support Moderator role. Supportiv Peer Support Moderators guide, facilitate, and safeguard our 24/7 peer-to-peer small group chats. The position is a part-time contractor role, which does not include employee status or benefits. The role is 100% online/fully remote/work from home. Moderators designate their own flexible hours. Moderators may be eligible for incentives based on time commitment and work performance. All global time zones are welcome!
US: $15.50/hour
Global: Varies per standard country wages
We seek candidates with:
Passion for emotional health and mental wellness
Capacity to provide judgment-free support on a wide range of topics
Strong interpersonal communication skills such as active listening, validation, empathy, open-ended questioning, and group facilitation
Ability to self-edit advice giving or armchair therapy (both strictly prohibited) and follow protocols
Openness to learning new skills, participating in ongoing training, and taking feedback towards continuous professional improvement
Eagerness to think about experiences through chat participants’ perspective
Willingness to offer suggestions on how to improve the moderator and chat participants’ experience
Job requirements:
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