Matt Benjamin is a seasoned professional with extensive experience in customer experience solutions and operational transformation. Currently serving as a Board Advisor at Transform-CX Inc. and a Consultant, Transformation Partner for Sutherland's Global Insurance vertical, Benjamin brings a wealth of expertise in business development and digital customer experience. Previously, Benjamin held various leadership roles at Mercer, including Partner, Operations & Technology Customer Engagement Leader, and Partner, Transformation & Automation Strategy Leader, where strategic initiatives in automation and digital engagement were successfully implemented. Benjamin's career also includes significant contributions at Putnam Investments in product and operations management. A graduate of the University of Massachusetts Lowell with a Bachelor of Science in Business Administration, Benjamin combines operational acumen with a strong focus on client and digital experience.
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