Natalia Leon is a leader with over 9 years of experience in the BPO sector, specializing in managing retention, customer service, and sales teams within multicultural environments. They have successfully implemented operational processes, overseen performance management, and driven strategies to enhance team and customer experiences. Previously, Natalia held roles such as Customer Service Agent and Team Manager at Sutherland Global Services, and is currently pursuing a specialization in Human Resources Management at Universidad Autónoma del Caribe. Passionate about talent development and effective communication, they focus on building high-performing teams that deliver value and satisfaction.
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