Radost Staneva

Radost Staneva has extensive experience in management and customer service across various sectors. Staneva began a career as an Entertainment Manager at Tradefarma Ltd, where responsibilities included team recruitment, training, program development, and budget management. Following this, Staneva served as a Team Manager and Senior Consultant at Sutherland Global Services, focusing on corporate customer support, team training, quality auditing, and process improvement. As Call Center Director at Econt Express, Staneva oversaw daily operations and ensured KPI compliance, particularly during peak seasons. Most recently, Staneva worked at Sutherland providing senior management for operations and account management for customer service teams in multiple languages. Staneva holds a Bachelor's degree in Management of Hotels and Restaurants and a Master's degree in Tourism.