Sutherland
Shampa Ghosh is a seasoned professional in technology infrastructure management, currently serving as the Manager of Global Technology Infrastructure at Sutherland Global Services since August 2014, where responsibilities include aligning business and IT strategies to enhance productivity and define IT delivery models. Prior to this role, Shampa worked as an Incident/Change Management Specialist at Orange Business Services, focusing on maintaining global networks and providing Level Two support. Shampa's experience also includes a position as a Senior Technical Support Analyst at Rsystems, where customer satisfaction and coordination with engineering teams were paramount, as well as a role at IBM as a Specialist in Technical Support for HP Desktop projects. Shampa holds a Bachelor of Commerce degree from Lucknow University and is currently pursuing an MBA in IT at Sikkim Manipal Institute of Technology.
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Sutherland
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Sutherland is a process transformation company focused on helping companies rethink the way business gets done. Whether transforming your financial processes, applying analytics to customer care, or leveraging experience design to build a customer journey map, we are experts in re-engineering process.