Zeeshan Sait

Zeeshan Sait has extensive experience in customer service and employee relations, beginning as an Operations Supervisor at SAAKAAR from March 2002 to November 2005, where responsibilities included sales supervision and staff management. From June 2011 to May 2013, Zeeshan served as a Process Trainer at Dell, creating training materials and calibrating with the business. Subsequent roles included Customer Service Associate and Case Manager, focusing on managing customer interactions and exceeding quality standards. Zeeshan further progressed to Associate Manager of Service Delivery at Sutherland Global Services from October 2014 to October 2022, driving employee relations initiatives and leading structural changes in the organization. Briefly, Zeeshan also worked as an SME at GENPACT in early 2014, emphasizing quality and performance metrics. Currently, Zeeshan holds a Senior Associate Manager and Manager position at Sutherland, continuing to build expertise in service delivery and team leadership.