Yassine M.

Yassine M. is an experienced professional in customer support operations and communication, currently serving as the Customer Support Operations Manager for EMEA/APAC at Swapcard since August 2020. Key achievements include recruiting and managing a diverse team of 11 and establishing a quality culture through various initiatives. Prior to this role, Yassine held positions in customer support management and communication in various organizations, including OPCO Santé, Solvay, and Loqacious, focusing on content management, community engagement, and digital communication strategies. Yassine holds multiple degrees in Marketing Connected & Digital Communication and Information & Communication from institutions including iaelyon School of Management and Université Sorbonne Nouvelle.