Operations · Full-time · Japan
Join the ride at SWAT Mobility - If you're up for a challenge with one of the most exciting startups in the field of Smart Mobility, Transit and Logistics Technology!
SWAT is a high-tech mobility company that focuses on dynamic, on-demand, ride-sharing technology. With our world-class routing platform, we have deployed our solutions for governments in Singapore, Japan and Australia. Having deployed in 7 countries, we also look at solving multiple mobility challenges including optimizing employee transport for large corporations, reimagining public transport, creating data driven intelligent transport planning and introducing high tech logistics solutions to bring higher convenience, better visibility and reduced cost to our customers.
We are on a mission to empower the world to move more with less.
Your Role
As part of our expansion plans, we are looking for a Head of Project Management & Professional Services.
Japan is a key country for SWAT Mobility showing explosive growth and this role will report to the Japan Country Head with dotted line reporting to the Head of Solution and Delivery in Singapore HQ. Being a key management staff of a dynamic Japanese team, the candidate will join and play an important role in building in-country functions and processes.
Responsibilities
Overall leadership & building of the following in-country teams:
Forms the bridge between the local Solution Delivery & Services teams and processes with the teams in Singapore HQ
Hands On Project & Account Management
Responsible for delivering excellent customer experience to clients as the main point of contact and go-to person for SWAT Mobility
Continuously builds Solution Delivery, Services & Operations Processes and Best Practices
Proven experience in project and program management functions
Builds the Customer Success and Support Operations functions, including
Sales and Commercial Support
Other ad-hoc duties as assigned on a day to day basis
Desired Skills:
Must be very hands on! Candidate must be open to do a wide array of tasks, everything from helping elderly passengers at bus stops to preparing board room materials
At least 8+ years of related working experience for candidates with a Bachelor’s degree from a recognized university
Native, Professional level of Japanese & English Language
Education in project management (eg: PMP certified) would be an advantage
Prior experience of being a PMO or Professional Services Lead is a plus
Prior experience of project managing IT integration/organizational change management type projects
Mindsets needed to succeed
Cool-headed & patient - Many things can happen in the day. You need to be able to maintain the highest level professionalism during times of crisis and resolve issues calmly and objectively, even when under pressure.
Hungry to learn and pick up new skills - Our company is evolving. The team needs to grow and adapt to these changes fast.
Good critical thinking skills - Able to form a good judgment based on current facts. Able to decide when escalations are required, but also decisive to solve most issues independently.
Good analytical skills, high attention to detail - Shows appreciation for understanding our processes. We have a wealth of data available for you. Analyzing these data will provide us with deep insights to our projects and enable us to reach optimal business decisions.
Self Starter & Independent – Functions well in a new office with a small number of employees and self-driven to adapt to the changes of a start-up environment
Open roles at SWAT Mobility