RN

Ryan Nagle

Senior Customer Experience and Billing Manager at Swell Energy

Ryan Nagle has a diverse work experience spanning various roles and industries. Starting in 2011, they worked as an On-Air Personality for ESPN Cleveland Radio. In 2012, they gained experience as a Sales and Marketing Intern at Xonex and as a Marketing Broadcasting Intern at Good Karma Broadcasting - ESPN Cleveland. Ryan also served as the Head Coach for the Thurman Munson Baseball League in Avon Lake, OH during this time.

In 2013, Ryan joined SolarCity as a Senior Project Launch Coordinator and later became a Manager in Training and a Permit Coordinator. Ryan then worked as a Project Specialist Supervisor before transitioning to Swell Energy in 2017.

At Swell Energy, Ryan held various roles including Sales Operations Manager and Senior Customer Experience Manager. In their most recent position as Senior Customer Experience and Billing Manager, they managed direct reports, created KPIs and SLAs for the Billing and Customer Experience Teams, and implemented process improvements. Ryan also developed training programs for new representatives.

Ryan's experience in the renewable energy industry expanded to Tesla, where they worked as a recruiter. Ryan also held a similar role at SolarCity from 2016 to 2017.

Ryan Nagle has a Bachelor of Applied Science degree from Ohio University. Their field of study was Business Administration and Management, General. The exact start and end years of their education are unknown.

Links

Timeline

  • Senior Customer Experience and Billing Manager

    July, 2019 - present

  • Senior Customer Experience Manager

    February, 2018

  • Sales Operations Manager

    June, 2017

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