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Cynthia Ganda

Director, Customer And Partner Support at Swell Energy

Cynthia Ganda has over 18 years of work experience in various roles and industries. Cynthia began their career in 2003 at First National Bank of Northern California, where they held positions as a Corporate Banking Teller, Note Documentation Specialist, and Administrative Analyst. From 2010 to 2012, they worked as a Guest Service Manager at Homewood Suites Hotel SFO Airport North, overseeing front desk and kitchen operations.

In 2012, Cynthia joined SolarCity as a Coordinator, Scheduling and later became a Senior Supervisor, Scheduling. Cynthia'sresponsibilities included ensuring timely and accurate scheduling, managing interactions with customers, and training new employees. From 2015 to 2017, they served as a Project Manager, Asset Control at SolarCity, where they managed projects and collaborated with customers on contract reviews and design changes.

Cynthia then moved to Tesla in 2017 and worked as an Analyst, Business Resolution. Cynthia contributed to the development of innovative solutions to improve the customer life cycle and provided support on special projects and operational reporting. In 2018, they were promoted to Senior Analyst, overseeing aspects of Business Resolutions and coordinating between project managers and internal stakeholders.

Currently, Cynthia is employed at Swell Energy since 2019. Cynthia began as a Customer Experience Supervisor and later transitioned to the role of Customer and Partner Support Manager. Cynthia'sresponsibilities at Swell Energy include assisting the Customer Experience and Operations Management Team, maintaining reports, managing customer and partner communication, and providing training for employees.

Throughout their career, Cynthia has demonstrated strong leadership skills, customer service acumen, and the ability to manage teams and projects effectively.

From 2002 to 2003, Cynthia Ganda attended Heald Business College, where they obtained an Associate of Science degree in Software Applications.

Links

Timeline

  • Director, Customer And Partner Support

    September 1, 2023 - present

  • Customer and Partner Support Manager

    June, 2021

  • Customer Experience Supervisor

    July, 2019