Brian Jones

Brian Jones has been working in the technology and entertainment industries since 2009. In 2018, they joined the U.S. Soccer Federation as an IT Analyst, where they coordinated and provided technical support to staff on site and remotely. Brian also set up new devices and workstations for onboarding employees, and developed and maintained support documents and training content for use by all staff.

In 2011, Brian Jones joined Apple as a Mac Genius, where they were an Apple Mac Certified Technician capable of performing repairs on all current Apple devices including computers and iOS (mobile) devices. Brian worked with customers through an appointment system in a retail environment to provide troubleshooting, education, and general technical support for all Apple branded products. Brian also collaborated with the in-store business team to facilitate training and technical presentations. In addition, they worked as a Genius Admin, assisting retail leadership by delegating tasks and spreading initiatives from management, and managing and organizing inventory for the technical support team. Brian also worked as a Family Room Specialist, listening to customer concerns, diagnosing problems, and educating or repairing devices based on conclusions from troubleshooting. Finally, they worked as a Specialist, aiming to educate customers through probing conversations and educational workshops, mentoring other employees daily, and helping to train incoming sales and technical support employees.

In 2009, Brian Jones worked as a Playwright, where they were proficient in writing and editing for a mass audience, and contributed to a Kennedy Center Nominated play.

In 2020, Brian Jones joined SwipeSense Inc. as a Product Manager. Brian was responsible for their integrated technology platform, which consists of four solutions: Automatic electronic Hand Hygiene monitoring, Nursing Insights, Contact Tracing, and Asset Tracking (RTLS). Brian also worked as a Quality and Support Engineer II, creating and maintaining written materials for technical operations, both software and hardware. Brian was later promoted to Senior Support Engineer, where they established the Technical Support framework and increased customer engagement to the support portal. Finally, they worked as a Support Engineer, writing troubleshooting and training documents on hardware and software, defining Support functions, and establishing standard operating procedures.

Brian Jones attended Winthrop University from 2004 to 2009 and earned a Bachelor of Arts (B.A.) in Theatre.