Brian M.

Brian M. is an ITSM Engineer at Swisscard AECS GmbH, with a strong background in customer success and consulting spanning over two decades. Previously held positions include Senior Customer Success Manager at Lakeside Software, focusing on value realization for clients, and Enterprise Customer Success Manager at Tricentis, where strategic account plans were developed. Brian also served as Principal Consultant at Audentis, LLC, establishing a consulting practice around BMC Software services, and has extensive experience in performance management practices from roles at Column Technologies and Accenture. Brian holds an MBA and a Bachelor’s degree in Management Information Systems and Services from Ohio University.