Theresa Petty

Theresa Petty is an accomplished professional with extensive experience in project management and customer service development, currently serving as the Head of Customer Service Development at Swisslog since May 2021. In this role, Theresa has effectively managed the global rollout of Salesforce Service Cloud, overseeing third-party contracts and fostering collaboration among regional experts. Previous positions include Salesforce/IT Project Manager at Allied Vehicles Group, where Theresa led the implementation of Salesforce Sales Cloud within a tight timeframe, and Salesforce Project Manager at Cloudreach and ArjoHuntleigh, focusing on enhancing process efficiencies. With a strong foundation in Salesforce management established during 12 years at The Weir Group PLC, Theresa started her career at Diageo, implementing SAP logistics processes. Theresa holds an MBA from Glasgow Caledonian University, equipping a solid background in business administration and operations.