Strategy & Ops Associate

Sword Health is on a mission to free two billion people from pain as the world’s first and only end-to-end platform to predict, prevent and treat pain. 

Delivering a 62% reduction in pain and a 60% reduction in surgery intent, at Sword, we are using technology to save millions for our 2,500+ enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $300 million from top venture firms like Founders Fund, General Catalyst, and Khosla Ventures. 

Recognized as a Forbes Best Startup Employer in 2023, this award highlights our focus on being a destination for the best and brightest  talent. Not only have we experienced unprecedented growth since our market debut in 2020,  but we’ve also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $2 billion, we are in a phase of hyper growth and expansion, and we’re looking for individuals with passion, commitment, and energy to help us scale our impact. 

Joining Sword Health means committing to a set of core values, chief amongst them to “do it for the patients” every day, and to always “deliver more than expected” on behalf of our members and clients.

This is an opportunity for you to make a significant difference on a massive scale as you work alongside 800+ (and growing!) talented colleagues, spanning two continents. Your charge? To help us build a pain-free world, powered by technology, enhanced by people — accessible to all.

What you'll be doing:

• Manage the clinician scheduling process to meet service objectives and keep multiple system reports updated with accurate information
• Enable team rightsizing by going beyond the data and understanding team challenges and hiring constraints
• Act as a thought partner to optimize Sword’s workforce planning model
• Find technology-driven opportunities for process improvement to help scale seamlessly our operations in a context of rapid growth
• Design and improve the tools and dashboards we use to run our PT operations

What you need to have:

• 4+ years in consulting, banking, or fast growing start-up
• Balance attention to detail with swift execution - be a strong problem solver with a data-oriented approach
• Data Analytics: Previous experience directly manipulating spreadsheets, Looker or comparable data visualization tool
• Grittiness, creativity, flexibility, and ability to operate with unknowns to get things done
• Process-oriented: You have exceptional organizational skills and enjoy building scalable operational processes
• Strong interpersonal skills. You are able to build and manage strong relationships with the team and cross-functional colleagues

We'd Love to see:

• A passion for technology and how it can help improve the life of people
• Experience in workforce management
• Experience in health-tech / digital healthcare industry