Jeffrey Paquette

Jeffrey Paquette has extensive work experience in the technology industry. Jeffrey started their career at America Online as a Technical Support Representative, where they provided telephone and email support to AOL members. In 1997, they joined Prudential Healthcare as a Member Services Associate, assisting customers with healthcare and claims questions.

In 1999, Paquette joined Autodesk and held various roles throughout their tenure. Jeffrey started as a Business Center Escalations Representative, helping customers with software inquiries and quickly progressing to senior roles for Subscription support. Jeffrey was also promoted to a Tier 2 Escalation Representative. Paquette later transitioned to providing technical support and QA testing for Autodesk Utility Design and other GIS-based solutions. Jeffrey supported custom Facilities Management software with an Oracle database and a custom Emergency Response application with a SQL Server database. As a Premium Support Specialist, they delivered proactive support services to Autodesk's Enterprise Priority customers, utilizing Autodesk Civil 3D and InfraWorks 3D design software. Jeffrey also produced and delivered pre-sales data analytics to strategic accounts.

In 2013, Paquette joined Symbotic, where they served as a Technical Support Engineer, providing Tier 2 real-time support to system operators of robotic warehouse automation systems. Jeffrey utilized SQL Server and log file analysis to solve problems and escalated issues to engineering teams when necessary. Jeffrey then became a Shift Lead, Technical Support, before advancing to the role of Advanced Software Support Engineer. In this position, they analyzed and troubleshooted issues with server and client-based robotic warehouse automation systems, utilizing various technologies such as Kubernetes, RabbitMQ, Ansible, and Redis. Jeffrey identified software bugs and presented them to engineering for resolution. Jeffrey also planned, setup, and executed tests for new software releases in the test environment.

Overall, Jeffrey Paquette has gained in-depth technical expertise and experience in providing support and troubleshooting services in the technology industry, particularly for software and systems related to robotics and design.

Jeffrey Paquette earned an Associate in Science degree in Computer Technologies from Manchester Community College NH in 2012. Prior to that, in 1994-1995, they attended NHTI, Concord's Community College, studying Computer Engineering Technology. In 2012-2013, they completed a Programming Certificate at Manchester Community College NH.