Lael Weyenberg

Lael Weyenberg has over 25 years of work experience. In 1995, they began their career as the Call Center Manager at the Legal Aid Society of Hawaii, where they helped create and manage Hawai`i's first centralized legal call center. In 1999, they moved to Everdream as the Call Center Manager, setting up a greenfield call center providing technical support to Everdream's business customers. In 2002, they held two roles simultaneously, Partnership Director at A Day in the Life of Africa and Call Center Consultant at the National Technology Assistance Project. From 2005 to 2008, they were the Client Solutions Manager at BeVocal, managing the relationships with BeVocal's banking and telecommunications customers. In 2008, they transitioned to Nuance Communications as the Engagement Program Director. In 2016, they became the Engagement Director at Pindrop, managing a team of Engagement Managers responsible for the happiness of Pindrop's customer base. Most recently, in 2019, they joined Actium Health as the Director of Customer Success, leveraging data science to identify Next Best Actions for every patient and generate a personalized multi-channel dialogue plan.

Lael Weyenberg attended Punahou School for high school. They then went on to study Russian Studies at the University of Hawaii at Manoa. Afterwards, they obtained a BA in International Relations from the University of Washington. Additionally, they have a certification as a Certified Montessori School Teacher from the North American Montessori Center.