Robin Raymond

Robin Raymond is an accomplished professional with extensive experience in customer experience and service strategy across various industries. Currently serving as Vice President of Customer Experience at Synchrony since July 2022, Robin previously held significant roles such as Director of Omnichannel Service Strategy at UnitedHealthcare and Vice President of Customer Experience at PHEAA. Robin has successfully led initiatives focusing on data-driven insights, service design, and cross-functional team building to enhance customer interactions and satisfaction. Additionally, Robin has held various senior management positions at American Express, where strategic project management and client relationship development were key responsibilities. Robin holds an International Master of Business Administration from the University of South Carolina Darla Moore School of Business and a Bachelor of Science in Business Management from the University of Baltimore.