Jessica de Oliveira E Silva

Jessica De Oliveira E Silva is a skilled Service Desk Analyst at Synergy IT Solutions, providing comprehensive technical support to clients since September 2021. With a strong background in IT and customer service, Jessica has also served as a Field Systems Engineer, Computer Repair Technician, and Field Service Technician, showcasing a diverse skill set in troubleshooting, problem resolution, and client relations. Prior experience includes roles in customer assistance and management at various establishments, emphasizing cash handling, inventory management, and operational efficiency. Jessica holds an Associate of Arts and Sciences degree in Computer and Electronics Technology from Erie Community College.