Javier Lavado

Javier Lavado has a background in customer experience, having worked as a Customer Experience Specialist at SYNLAB_Peru and a Customer Experience Analyst at MultiTop. During their time at iEduca: Certus, Toulouse Lautrec y UCAL, Javier also worked as a teacher focusing on customer experience. Prior to this, Javier was an Assistant in Aftersales at Banco de Crédito BCP. Javier has experience in touch points, customer journey mapping, CSAT, T2B, CES, NPS, Voice of Customer, and CX projects.