Donald Patterson

Donald Patterson has a strong background in technical support and customer service in the technology industry. Donald started their career at NetApp in 2010 as an Escalation Engineer, where they focused on integrating NetApp FAS arrays with the VMware vSphere ecosystem. Donald served as a technical team lead and mentor, constantly seeking to improve engineer efficiency. In 2015, Donald joined Nimble Storage as a Staff Technical Support Engineer, specializing in virtualization and providing expertise on Nimble Storage arrays and their integration with VMware vSphere. Donald also focused on strategies for customer self-service and case deflection using machine learning technologies. Most recently, Donald has been working at Sysdig since 2018 as the VP of Global Customer Reliability Engineering. In this role, they are responsible for building a world-class customer experience across various departments, such as Global Technical Support and Professional Service Delivery. Sysdig is an industry-leading cloud security platform that focuses on providing comprehensive coverage and insights for cloud environments.

Donald Patterson attended Daytona State College from 2008 to 2012, where they obtained an Associate of Science degree in Network Administration.