Adam Dawson

Adam Dawson is an experienced Incident Manager currently employed at System C Healthcare since March 2023. Previously, Adam held the role of Major Incident Manager at Fujitsu and DXC Technology, focusing on managing service restoration and facilitating escalation calls with managed service providers. Adam's career began as a Sales Associate at Phones 4u, followed by a Customer Service Team Leader position at npower Business, and an IT Team Lead role at Daisy Group, where responsibilities included leading IT support services and ensuring adherence to ITIL standards. Adam holds multiple qualifications from New College Durham in Business Administration, Information Technology, and History, complemented by a foundational education at Stanley School of Technology.