Jim Horton

Jim Horton has a wealth of experience in various leadership roles within the technology and customer service fields. Jim has held positions such as Director of Customer Service, Director of Service Technology, and Director of Claims Customer Service in companies like New England Financial and Allmerica Financial. Jim's expertise includes project management, infrastructure improvement, and strategic planning. Jim has successfully led teams in implementing new service technology platforms and improving service delivery. Currently, at Tactis, Jim serves as the Director of Technology overseeing large-scale projects and managing a team of program and project managers.