Gavin Sargent

Gavin Sargent (MCBI) is an experienced professional currently serving as a Board Member for Tai Calon Community Housing Limited since March 2024. With a significant background in customer experience management, Sargent holds the position of Group Head of Customer Experience Standards and previously worked as the National Customer Engagement Manager at Places for People from November 2021. Sargent's prior roles include managerial positions at M&S Bank, Lidl GB, and Marks and Spencer, encompassing responsibilities across various sectors such as Clothing, Home, Foods, and Hospitality. Academically, Sargent has achieved a Chartered Banker Diploma from The Chartered Banker Institute, an MSc in Retail and Digital Banking from Cranfield University, and a Bachelor of Arts in Spanish and Portuguese from the University of Southampton, complemented by studies at Universidade Federal de Santa Catarina.