Andrea Duarte Constantino

Andrea Duarte Constantino has had a diverse range of work experience. Andrea started their career in 2013 as a Junior Consultant at the Instituto de Gerencia y Estrategia del Zulia, where they were involved in strategic planning, project design, database control, and market research. From 2015 to 2018, Andrea worked as a Logistics Coordinator at Transporte Constagomez, where they generated leads, provided shipping quotes, and booked orders with carriers. In 2018, they joined Scotiabank as a Customer Care Advisor, resolving banking and financial needs for customers in multiple countries. Andrea then took on the role of Facilitator, delivering operational training to teams in Colombia, Jamaica, and the Dominican Republic. Finally, in 2021, Andrea became a Customer Experience Manager at Scotiabank, overseeing a team of Team Leads/Supervisors and supporting North American customers. In 2022, they joined Tai Software as an Onboarding Lead, leading a team of Onboarding Specialists and ensuring customers have the necessary tools and support to use Tai's products and services.

Andrea Duarte Constantino completed their Maestría en Estudios Culturales from Pontificia Universidad Javeriana from the year 2016 to 2018. Prior to that, they pursued the Programa de Estudios Avanzados en Ciencias y Técnicas de Gobierno in Ciencias políticas y gobierno at UCAB - Universidad Católica Andrés Bello from 2014 to 2015. In their earlier education, they attended Universidad Rafael Urdaneta from 2010 to 2014, although the degree name and field of study for this period are not provided. Furthermore, Andrea has obtained the EF SET English Certificate 84/100 (C2 Proficient) from EF Standard English Test (EF SET) in October 2022.