Charys Dewhurst

Charys Dewhurst has a diverse work experience in various roles and industries. Charys started their career in 2017 at mpb.com as a Dispatch Coordinator, where they coordinated the dispatch of goods. In 2018, they transitioned into the role of Fraud Prevention Manager, responsible for preventing and detecting fraudulent activities.

In 2019, Charys joined tails.com as a Customer Experience Specialist. Charys communicated with customers to solve problems and provided a positive interaction. Charys also worked on improvement initiatives to enhance customer contact quality and reduce handle times. Charys undertook training in emotional resilience, customer relationships, conversational writing, and dog nutrition. Charys consistently met targets while maintaining high-quality standards in their role.

Moving forward in their career, Charys became a CRM Executive at tails.com in August 2020, responsible for various customer relationship management activities. Charys then took on the role of CRM Executive for Republic of Cats in December 2021, where they managed the end-to-end CRM experience, including acquisition, welcome, loyalty, and winback communications. Recently, in April 2022, they were promoted to the position of Senior CRM Executive, demonstrating their growth and expertise in their field.

Charys Dewhurst attended the University of Brighton from 2016 to 2017, studying psychology.