Michael G.

Senior Customer Experience Specialist at Tails.com

Michael G. has a diverse work experience in various industries. In 2012, they worked as a Laboratory Technician at Basildon & Thurrock University Hospitals NHS Foundation Trust. In 2013, they had a brief stint as a Crew Member at McDonald's Corporation, followed by working as a Trainee Hotel Manager at Wivenhoe House Hotel while studying at the Edge Hotel School. In 2015, they gained work experience at the Royal Garden Hotel, where they worked in the Park Terrace restaurant team. Michael then worked as a Meetings and Events Coordinator at Crowne Plaza® Hotels & Resorts, where they handled a range of bookings and focused on providing excellent service. In 2017, they took up the role of Assistant Manager at Lexden Crown, where they managed a family-owned independent pub and an external catering company. From 2018 to 2019, they worked as a Destination Customer Services Representative at TUI, focusing on guest experiences and sales. In 2019, they worked as an Event Manager at an Event Catering Company, where they handled all aspects of event management and improved the company's social media presence. In 2019, they also worked as an Event Sales Executive at KD Media Publishing Ltd, where they made sales calls and closed deals. Currently, they hold the position of Senior Customer Experience Specialist at Tails.com, contributing to enhancing the company's customer experience.

Michael G. began their education in 2009 at Greensward Academy, where they obtained their GCSEs in an unspecified field of study. Michael then continued their education at Seevic College from 2011 to 2012, obtaining AAT Level 2&3 and ifs Level 3 Certificate in Financial Studies with a focus on Accountancy.

In 2013, Michael G. enrolled at the Edge Hotel School, where they pursued a Bachelor's degree in Hotel Management. Michael completed their degree program in 2016, specializing in Hotel Management.

Apart from their formal education, Michael G. has also acquired additional certifications. In 2017, they obtained the Personal Licence from Colchester Borough Council. In January 2022, they completed the course "The Coaching Habit (getAbstract Summary)" from LinkedIn.

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Timeline

  • Senior Customer Experience Specialist

    September, 2020 - present