Shaneel Melvin

Shaneel Melvin has a diverse work experience spanning over a decade. Shaneel most recently worked as a Customer Experience Operations Manager at tails.com since February 2022. Prior to that, Shaneel worked as a Security Professional from September 2014 to February 2022, where they provided door supervision services for bars, nightclubs, and special events.

From December 2020 to December 2021, Shaneel worked as a Customer Happiness Manager at The Modern Milkman. In this role, they managed teams in the Philippines and UK, overseeing various aspects of customer service and support.

Shaneel also had a four-year tenure at Booking.com, starting as a Customer Service Contact Centre Manager and progressing to roles such as Customer Relations Manager, Complaints Manager, and Senior Contact Manager for the Nights Division. Their responsibilities included managing operations, customer service, customer relations, and taxi services.

Additionally, Shaneel worked at Convergys as Acting Senior Manager for Vodafone Business Sales from July 2015 to October 2016. Shaneel supported the operations manager, attended site meetings, and managed a team of sales advisors. Before their role at Convergys, Shaneel worked at Aspire Recruitment as a Contact Centre Coordinator for National Career Service, where they supervised call centre operations and recommended software and equipment.

Earlier in their career, Shaneel held roles such as Team Manager for Webchat and Winback at Convergys, Team Leader/Duty Manager, and Head of Social Media at boohoo.com, and Customer Service Advisor at o2 (Serco). In these roles, they were responsible for managing teams, achieving targets, resolving complaints, and providing coaching and training.

Overall, Shaneel Melvin has considerable experience in customer service, operations management, team leadership, and conflict resolution across various industries.

Shaneel Melvin attended Rathbone Training in Rochdale from 2008 to 2009, where they obtained an NVQ Level 2 in Business Administration and Management, General. Prior to that, from 2003 to 2007, they studied at Elma High School in Malawi, Africa, where they completed their GCSEs with a focus on Chemistry.