Senior Strategies Lead

About Tala

Tala is a global technology company building the world’s most accessible financial services. With more than $350 million raised from visionary investors, we are serving millions of customers around the world who have been overlooked by traditional financial institutions – and our plan is to serve millions more, and have been named by the Fortune Impact 20 list, CNBC’s Disruptor 50, and Forbes’ Fintech 50 list for five years running. We are expanding across product offerings, countries and crypto and are looking for people who have an entrepreneurial spirit and are passionate about the mission.

By creating a unique platform that enables lending and other financial services around the globe, people in emerging markets are able to start and expand small businesses, manage day-to-day needs, and pursue their financial goals with confidence. Currently, more than 7 million people across Kenya, the Philippines, Mexico, and India have used Tala products. Due to our global team, we have a remote-first approach, and also have offices in Santa Monica, CA (HQ); Nairobi, Kenya; Mexico City, Mexico; Manila, the Philippines; and Bangalore, India. 

Most Talazens join us because they connect with our mission of enabling financial agency for underbanked people around the world. If you are energized by the impact you can make at Tala, we’d love to hear from you!

At Tala, we see the world differently. We’re driven by a fundamental belief in people, and we work hard to prove their potential. We take risks that others won’t, in order to put more power in our customers’ hands. Every day, we challenge the limits of a system that has left 3 billion people behind –  committing to building a world where underserved people everywhere have financial access, choice, and control. We call this way of doing things Radical Trust. We think trust will be the currency that drives a better financial system – one that sees, understands and serves more of the world’s people.

What You'll Do

• Act as lead for Project Management discussions
• Perform scoping, assessment, and deployment of tasks and projects under the CX guid
• Drive change management processes and coordinate with stakeholders and other partner groups
• Accurately determine, assign, track and manage project task, activity, documentation and time information per internal standards
• Oversee testing and implementation of in-market process improvements and strategies
• Maintain project timeframes, objectives and communications
• Provide leadership and support to project team members
• Set a path for the team and stakeholders to follow to set and accomplish objectives.
• Actively research to design new projects and to prepare and present new ideas to improve current processes which impact the business
• Represent Shared Services in squad meetings
• Maintain healthy engagement with external service providers
• Perform cost-benefit analyses
• Lead and mentor Shared Services Specialists and Business Analysts
• Work closely with POCs of other CX sub-guilds

What You'll Need

• Familiarity and exposure to Microsoft Office and Google Suite
• Basic SQL knowledge
• Advance skills in applying concepts in Looker and Snowflake
• Working knowledge of the Dialer Admin and Reporting tools and preferably has experience managing  Five9 dialer
• Knowledge of Python is preferred (good to have)
• Deep understanding of contact center fundamentals
• Excellent communications skills – verbal and written
• Excellent organization, planning, and problem solving skills
• Ability to work with people from diverse cultures and backgrounds