Mohamed Elalfy Ibrahim

Mohamed ElAlfy Ibrahim's work experience includes:

- Director of Customer Experience & Operations Excellence at talabat, where they manage the operations excellence team and CX team. Mohamed focuses on building customer-centric products and operations through automation and effective communication. Mohamed also revamps internal processes and customer and partner journeys to improve the overall experience.

- Director of Excellence and Automation at talabat, with similar responsibilities as their previous role. Mohamed advocates for customer and partner experience in all business decisions related to offering, process, and products.

- Head of Operations & Performance at talabat, responsible for overseeing operations and ensuring performance targets are met.

- Site Lead - Selling Partner Support EMEA at Amazon, where they provided high-quality support services to sellers and partners. Mohamed led a team to improve the seller experience and increase productivity.

- Regional Head Of Customer Service | Middle East and North Africa at fetchr, responsible for customer service operations in the region.

- Head Of Operations MEA at Delivery Hero, overseeing operations in the Middle East and Africa region.

- Head Of Customer Service at Otlob.com, where they managed customer service operations.

- Interim Operations Manager at Vodafone, responsible for team management and service delivery for VF-UK customers. Mohamed also played a key role in the technical team setup for Vodafone UK.

- Admissions Specialist at Morey's Piers, Beachfront Water Parks & Resorts, where they operated mechanical riding devices and provided instructions to patrons.

Overall, Mohamed ElAlfy Ibrahim has extensive experience in customer experience, operations excellence, and team management in various industries.

Mohamed ElAlfy Ibrahim has an extensive education history. Mohamed obtained a Bachelor of Commerce (B.Com.) in Accounting - English Section from Mansoura University in 2008. In 2018, they pursued a Master of Business Administration (MBA) from both The American University in Cairo and Edinburgh Business School, Heriot-Watt University. Additionally, they completed a Postgraduate Degree in Research Methodology and Quantitative Methods from Heriot-Watt University in 2024. Furthermore, Mohamed is currently working towards a Doctor of Business Administration (DBA) from Heriot-Watt University, with an expected completion date in 2027. Mohamed has also acquired various certifications, including Level A1 in German from Busuu in 2023 and Project Management Professional Preparation from Mangpedia in 2013.