Casie Archuleta

Casie Archuleta serves as the Global Director of Professional Services at Talkdesk, a role held since October 2019, following a progression from Sr Manager of Professional Services. Prior experience includes positions at NICE inContact as Manager of Professional Services and at inContact as Technical Success Manager and Customer Success Manager. Prior to these roles, Casie worked at Convergys for over 13 years, where responsibilities included managing operations, leading teams, and transitioning employees to new call types. Casie's diverse experience spans multiple verticals such as financial services, government, and satellite/cable industries. Casie holds a Bachelor of Science degree in Psychology from Weber State University.