Jag Tucker

Jag Tucker has extensive work experience in customer service and contact center management. Jag started their career as an Account Executive at British Gas in 1996 and worked there for a year. Jag then moved on to BUPA, where they held the role of Call Centre Sales Manager from 1997 to 2000. After that, they joined StepStone as the Head of Telesales from 2000 to 2001. In 2002, they became the Call Centre Manager at Prudential Assurance Company Singapore and worked there for a year. Jag then joined SHL in 2003, where they held various roles including Head of Client Services and Global Front Office Manager until 2012. SHL changed ownership to CEB, now Gartner, during their tenure there. From 2012 to 2018, Jag Tucker served as the Global Customer Service Director at CEB, now Gartner. In 2018, they returned to SHL as the Global Customer Service Director, where they manage and influences customer service centers across the globe, overseeing a team of over 175 people. Jag Tucker has received several awards for their leadership and the success of the customer service operation under their guidance. Jag has also implemented various technological advancements to improve customer self-service and reduce non-essential contact. Overall, Jag Tucker is a visionary leader with a proven track record of delivering exceptional customer service experiences and driving business growth.

Jag Tucker attended University from 1992 to 1995, where they earned a BA Hons degree in Economics.