Talkdesk
Daniel Passos de Sousa is a seasoned professional in customer success and management, currently serving as Senior Manager for Customer Success at Talkdesk since July 2018. With a strong track record of leading teams across diverse regions including North America, Latin America, and EMEA, Daniel has achieved a 100% renewal rate and continuous growth in annual recurring revenue (ARR) through effective upselling and cross-selling strategies. Prior roles at Talkdesk include positions ranging from Enterprise Customer Success Manager to Commercial Customer Success Manager, where Daniel focused on customer experience, retention, and strategic business partnerships. Previous experience includes roles at Booking.com, WeDo Technologies, and Aon, equipping Daniel with comprehensive expertise in marketing, account management, and cross-functional collaboration. Daniel holds a Master of Science in Management with a major in Marketing from Nova School of Business and Economics and multiple bachelor's degrees in Economics.
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Talkdesk
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Talkdesk is a global customer experience leader for customer-obsessed companies. Their contact center solution provides a better way for businesses and customers to engage with one another. Their speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability.