Michael Brown

Michael Brown is a skilled Principal Solutions Architect at Talkdesk, where significant contributions include the development of an Autogenerated Statement of Work Salesforce CPQ Solution, automating 70% of sales deals and enhancing team efficiency. Previous roles at Talkdesk, including Sr. Solutions Architect II and Senior Solutions Architect, involved creating operating procedures, training delivery teams in the APAC region, designing discovery tools, and engaging clients to architect optimized solutions. Michael's extensive experience at Pacific Dental Services encompassed various titles, including Enterprise Architect and IT Enterprise Operations Manager. Additional positions at companies such as RingCentral, Uber, Best Buy, U.S. Bank, and uTest demonstrate versatility in roles ranging from project management to software quality assurance. Michael holds bachelor's degrees in Human Biology and Chemistry from Metropolitan State University of Denver and the University of Colorado Denver, along with studies in General Studies from Central Alabama Community College.