Michell P. S. Reis Costa

Michell P. S. Reis Costa is an experienced executive in customer success and client management, currently serving as Vice President of Global Customer Success at Talkdesk since August 2019, with prior roles including Senior Director for EMEA & LATAM Customer Success and Director of Customer Success. Michell has a notable background in managing client relationships, having worked as Global Client Manager at Teleperformance and Client & Industry Manager at IBM, leading teams across multiple markets and focusing on delivering comprehensive services in alignment with client needs. An author of the book "Era uma vez na Empresa...," Michell's educational background includes a degree in Economics from Pontifícia Universidade Católica de Campinas and a specialization in People Management from INPG.