Simon Hickey

Simon Hickey has a robust background in customer service and team management, currently serving as the Customer Service Manager for TalkTalk Business Direct since April 2021 and previously as an Enterprise Service Manager. Simon's tenure at TalkTalk began in 2007, where notable roles included Managed Data Assurance Manager and Escalations Team Manager, leading teams to achieve high employee engagement scores and implementing quality improvements. Experience also includes positions at Carphone Warehouse as Retentions Team Manager and Operations Manager at Surface Clean Ltd, demonstrating a strong ability to enhance team performance, manage operations, and drive customer retention strategies. Educational qualifications include attendance at Southfields FE College in Leicester and St Pauls RC Comprehensive.