Michelle Hartley-Smith

Michelle Hartley-Smith is an experienced professional with over 20 years of operational leadership in the Consumer, Business, and Technology sectors. Currently serving as Senior Manager Learning Experience at NewDay since January 2022, Michelle has held multiple roles at TalkTalk, including Operational Training Manager and L&D Business Partner. With a background in fast-paced environments, including a notable tenure at Virgin Media, Michelle gained recognition for implementing Lean Six Sigma methodologies. Academic qualifications include a master's degree in Human Resource Management from The Manchester Metropolitan University and various degrees in Business Administration and Management.