Brook Marin

Senior Director, Customer Experience at Tantalus Systems

Brook Marin has a diverse work experience across different roles and companies. They started their career at Auburn University as an Undergraduate Student Assistant, where they gained experience in network administration. After that, they joined Carina Technology, Inc. as a Design Engineer, responsible for developing firmware for remote metering devices and testing their functionality.

In 2011, Brook Marin moved to GE Intelligent Platforms as a Software Engineer, specializing in embedded firmware development. They were involved in developing a new Intel-based SBC and modified code to support the new processor.

In 2012, Brook Marin joined Tantalus Systems as a Project Manager. They managed AMI deployments, provided technical support, and designed infrastructure layouts for new customers. They then became the Manager of Field Operations, where they led a team in delivering on-site and remote assistance to customers. They streamlined processes and created reporting and process-oriented objects in Salesforce. Currently, as the Director of Technical Support, Brook oversees a team and is involved in troubleshooting AMI systems, generating custom exports, and improving support offerings through KPI tracking.

Overall, Brook Marin has a strong background in technical support, project management, firmware development, and network administration.

Brook Marin attended Auburn University from 2001 to 2006, where they earned a Bachelor's degree in Wireless Engineering.

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