Shishir Srivastava

Shishir Srivastava has a diverse work experience in customer success and management roles. In 2015, they worked as the Manager of Client Services at brandsmakers digital services Pvt. Ltd., where they demonstrated problem-solving abilities and coordinated with various departments for smooth business operations. Shishir also liaised with high-level company clients for clarifications, issue resolution, and payment matters.

In 2018, Shishir joined Panache Softech Pvt. Ltd. as a Customer Success Manager, where they continued to provide exceptional customer service and support.

Later in 2018, they joined TapClicks as a Customer Success Associate and was responsible for various tasks, including partnership and marketplace initiatives, product revenue planning, market research, customer sentiment analysis, and high levels of customer engagement. Shishir also actively participated in cross-functional meetings and collaborated with different teams to meet customer requirements.

In 2020, Shishir joined Turvo Inc. as a Customer Success and Experience professional, delivering top-notch client onboarding, support, and account management.

Most recently, in 2021, Shishir returned to TapClicks as a Customer Success Professional, where they focus on customer onboarding, account setup, product demonstrations, and revenue growth strategies.

Overall, Shishir Srivastava has built a strong foundation in customer success and management roles, displaying proficiency in various areas such as customer service, problem-solving, coordination, and strategy planning.

Shishir Srivastava completed their Bachelor of Technology (BTech) degree in Information Technology at Karnatak University. The exact start and end years for this degree are not provided. Afterward, they pursued a Master of Business Administration (MBA) degree specializing in Marketing and IT at Dr. A.P.J. Abdul Kalam Technical University from 2013 to 2015.

In terms of additional certifications, Shishir obtained a Customer Success Manager Professional certification from Gainsight in May 2020. Shishir also earned a strategic planning certificate from HP in the same month and year. The information regarding the walk me certificate does not specify the month or year of attainment.