Operations · Full-time · London, United Kingdom · Remote possible
Our Mission Reduce inequity by helping immigrants move money home, and become the leading cross-border fintech for emerging markets.
The Team -> Founded by Harvard grads / 3rd-time founders --- also founded Segovia (successful exit) and GiveDirectly (>300M revenue, fastest-growing NGO). -> Top performers from top and varied organizations (e.g., Bain, Bolt, Google, McKinsey, SafeBoda, Uber, Zipline) --- we like moving fast, and we hire people that do as well. -> Driven by mission, guided by values (see below) – in deed, not just word. -> Team as global as the mission, >30 languages from 25 countries (i.e., if you’re interested in learning to make Chicken Moambe, we’re the place).
About Us Taptap Send is backed by top VCs (Spark, Canaan, Reid Hoffman, Breyer Capital, etc.), rapidly growing and a great place for those looking for both impact and a fast-paced tech startup environment. Read more about the journey in Reid Hoffman’s words or TechCrunch article
Launched in 2019, Taptap is tapping into a transformative shift in global finance: from banks to phones. While this has affected wealthier countries as well, it has been nothing short of a revolution for the emerging markets where the overwhelming majority of population had been unable to access digital finance previously. Taptap Send allows immigrants to send money home instantly and with no fee*, saving money in the process. With a formal market size of >700B alone, we’ve got a lot more saving to do for our users. Our mission is to reduce inequity by helping immigrants move money home, and become the leading cross-border fintech for emerging markets. And that’s just the beginning...
Our Investors Spark Capital, Canaan, Reid Hoffman, Breyer Capital (Jim Breyer), Unbound (Shravin Mittal), Wamda (Fadi Ghandour), Firstminute Capital, Slow Ventures (Sam Lessin), Helios Partners (Souleymane Ba), Crossbeam Ventures (Ali Hamed), Nikesh Arora, Samih Toukan, and many other context-specific angels
*We charge fees for transfers on fixed exchange rate corridors (e.g., XOF, XAF).
The Role
Taptap Send is seeking a motivated and analytical leader to join our Operations team. You will own improving the payout customer experience and efficiency for Africa & across the globe. You will be responsible for analysing the performance of our payment network, identifying areas of improvement both in our processes and those of our partners, and liaising with our payment partners in various countries.
This role touches a wide cross-section of Taptap Send’s truly global operations. You will showcase project management skills navigating our operations, support, trading, and finance teams. From discussing contract terms to troubleshooting operational issues, you’ll be the primary relationship contact for our third-party payment providers across the region.
Taptap Send is rapidly growing, and the scope and complexity of this role will too.
Looking to add someone to the based in either UK or UAE
Responsibilities
Requirements