Seraj Almahtout

Seraj Almahtout has over 12 years of work experience in the field of IT management and support. Their most recent role is as a Technical Operations Manager at Tarabut Gateway since March 2022. Prior to this, they worked at Exinity as an IT Manager from December 2019 to August 2022. In this role, they were responsible for the IT operations of the financial trading at the London branch, including planning and budgeting for future IT needs, vendor management, and supporting the management of systems and applications. They also had experience with IT infrastructure configuration, deployment, and operation, as well as compliance efforts and IT audit.

Before joining Exinity, Seraj worked at Wanstor as an IT Management Lead from January 2018 to November 2019. They also briefly served as an IT Leader Management during that time. Prior to Wanstor, Seraj held the position of IT Management Lead at OCS GROUP UK LIMITED from October 2017 to November 2018. In this role, they managed IT support teams and delivered IT support desk services to clients in the UK and US. They also managed documentation, SLAs, KPIs, and customer escalations, and tracked project milestones and deliverables.

Seraj's earlier experience includes roles as an IT Support Management Lead at State Street from June 2016 to January 2017, a Senior IT Support Engineer FTC at GM Financial from October 2015 to May 2016, an Information Technology Support Engineer at Sky from March 2013 to 2015, and an IT Project Manager Engineer at BT from September 2009 to December 2013. In these roles, they gained experience in supervising IT support teams, supporting server and desktop environments, troubleshooting technical issues, and coordinating projects and resources.

Seraj Almahtout's education history is as follows:

In 2007-2008, Seraj Almahtout attended Queen Mary University of London, where they pursued a Foundation IT computer science degree.

From 2008-2009, they studied at Bangor University, obtaining a Master's Degree in Computer Science.

Additionally, in 2007-2008, Seraj Almahtout returned to Queen Mary University of London to pursue another Master's degree in Computer Science.

Seraj Almahtout has also obtained several certifications. In 2015, they received the MCSA certification from Microsoft, specifically in Microsoft Windows 7. They also obtained the CompTIA A+ certification from CompTIA in May 2015.

In 2016, Seraj Almahtout became Dell Certified and received the Dell DCSE 1000 Client Foundation certification.

Furthermore, they earned certifications in IT service desk management from The Service Desk Institute (SDI) in July 2019 and from LinkedIn in March 2019 for IT Service Desk: Management Fundamentals.

Seraj Almahtout also holds various certifications in cloud computing and networking. They obtained the Azure Active Directory: Basics certification from LinkedIn in January 2022, the Certified Wireless Network Administrator (CWNA) certification from NETGEAR in January 2022, and the Introduction to AWS for Non-Engineers: 1 Cloud Concepts certification from LinkedIn in January 2022.

Along with their technical certifications, Seraj Almahtout pursued additional professional development in areas such as business management from QA Ltd in January 2011 and project management from APM - Association Progrès du Management in September 2010. They also completed courses in public speaking through LinkedIn in March 2019 and received the Overcoming Your Fear of Public Speaking certification.

In summary, Seraj Almahtout has a diverse educational background in computer science, with multiple degrees and certifications in various technical and managerial fields.