Doug Berry

Doug Berry is a seasoned professional with extensive experience in customer experience (CX) consulting and operational leadership. Currently serving as Director of CX Consulting at TaskUs since November 2019, Doug manages a consultancy practice that enhances client visibility into customer experiences and modernizes strategies across various industries. Prior roles include Senior Director of Global Work at Home Leader at Concentrix, where an effective performance improvement plan was implemented, driving significant revenue growth. At Sutherland, Doug held multiple senior positions, including AVP of Organizational Excellence for the Americas and Director of Solution Architecture, where Doug developed operational excellence teams and bridged business development with service delivery. Doug began their career at Sutherland Global Services, establishing foundational technical support services. Doug holds a BS in Information Systems from Westminster College in Pennsylvania.